Vision Support Engineer (1st Line support)
Kim Wessels
Join VA Imaging as a Vision Support Engineer (1st Line) and support customers with technical questions while growing in a fast-growing, international machine vision company.
We are VA Imaging a fast-growing international organization with big future plans - and we need YOU to achieve them!
Working at VA Imaging
At VA Imaging, we work with the latest industrial camera technology that is both affordable and innovative. Our goal? Happy customers and long-term relationships! Industrial cameras are more than just a product - they are the eyes of a machine. They are used in a wide range of applications, ensuring that no two workdays are ever the same.
In the past few years, we've grown rapidly - both in customers and in colleagues. And now we're ready for the next step:
Vision Support Engineer (1st Line support)
In this role you are the first point of contact for customer support questions. You help customers with day-to-day technical issues, think along with them and make sure they get the right at the right time. You do not need to know everything from day one. What matters most is that you enjoy helping people, have an interest in technology and want to grow in a support role for the long term.
You will work from our HQ in Eindhoven (Strijp-S) and stay connected with our teams in Germany, Italy and the US. With colleagues from 16 nationalities, we are truly international - and we love it that way.
Your Daily Tasks
- Be the first point of contact for customer support through our ticketing system
- Help customers with first-line technical and practical questions about our products
- Identify, issues, ask the right questions and make sure customer requests are handled clearly and efficiently
- Solve straightforward support issues yourself and escalate more complex cases to the right colleague when needed
- Keep customers informed about progress and follow up to make sure they are helped properly
- Work closely with the support and sales teams to ensure a smooth customer experience
- Document common questions and solutions and we keep learning and improving as a team
What do we expect from you?
- Vocational level (MBO) in IT or Electronics, gained through education and/ or experience
- You enjoy helping customers and solving practical problems
- You have a genuine interest in support work and see your future in a customer-focused support role
- Strong communication skills in English, both spoken and written
- A structured and proactive way of working
- You are eager to learn and not afraid to ask questions
- Affinity with technology is important; experience in machine vision is a plus, but not required
- A positive, service-minded attitude and a team-player mindset
What can you expect?
-A full-time on-site position at our modern office.👉This is how we maintain our strong team bond
- An international work environment with a focus on personal development. You receive a personal development budget every year for training, books, or courses that support your ambitions
- Internal product training so you can develop your technical knowledge step by step
-25 days of annual leave
-A solid pension plan
-A young, enthusiastic and collaborative team environment
-Unforgettable team events, drinks and fun activities!
Interested?
We understand you may have questions – that’s why Kim is happy to help! Feel free to call her at (+31 40 851 4838) or email her at hr@va-imaging.com.
No questions? Apply directly! We look forward to working with YOU!
(Recruiters: thanks, but no thanks )
