Support

I am absolutely thrilled with the MER2-160-227U3M camera I purchased from VA-Imaging. The camera exceeds my expectations in every way. The image quality is sharp and clear, even with fast movements... I am absolutely thrilled with the MER2-160-227U3M camera I purchased from VA-Imaging. The camera exceeds my expectations in every way. The image quality is sharp and clear, even with fast movements. Installation was straightforward. VA-Imaging's customer service was also outstanding. They were very helpful in answering my questions and delivered the camera quickly and securely. Read more Read less

The cameras are a great value for money and the lenses also. The software is outdated and needs refreshing. It took me considerable amount of time to discover how to access the camera features. The cameras are a great value for money and the lenses also. The software is outdated and needs refreshing. It took me considerable amount of time to discover how to access the camera features. Read more Read less

Its a pleasure to contact with the sales department. They are very polite and always ready to help. Our orders are always delivered on time and the communication is easy and simple. High quality pr... Its a pleasure to contact with the sales department. They are very polite and always ready to help. Our orders are always delivered on time and the communication is easy and simple. High quality products. Read more Read less

We initially explored several embedded vision camera and USB3 camera options for our application. Our main priorities were compact dimensions and keeping the required software development to a mini... We initially explored several embedded vision camera and USB3 camera options for our application. Our main priorities were compact dimensions and keeping the required software development to a minimum. We selected a VEN-161 boardlevel camera. It was easy to integrate and USB3 Vision interface allowed our software team to get started quickly. The sales guy was very helpful with selecting the hardware for us. We are happy that we selected the USB3 board-level camera instead of a Mipi embedded vision camera as we didn't require now the additional driver development. Read more Read less

It was easy and quick process from ordering to receiving. One personal message from the team is making it even better. Thanks It was easy and quick process from ordering to receiving. One personal message from the team is making it even better. Thanks Read more Read less

In the commercial phase we had maximum support and delivery times were respected. The material is quite good with low and competitive costs. In the commercial phase we had maximum support and delivery times were respected. The material is quite good with low and competitive costs. Read more Read less

I had ordered a camera but forgotten to include the required cable. the cable was ordered and delivered very fast. I had ordered a camera but forgotten to include the required cable. the cable was ordered and delivered very fast. Read more Read less

Fast delivery even without paying the speed premium Fast delivery even without paying the speed premium Read more Read less

A very good company, I will continue to cooperate next time！ A very good company, I will continue to cooperate next time！ Read more Read less

Extremely fast service. I got the camera next day. Highly recommend the seller! Thank you! Extremely fast service. I got the camera next day. Highly recommend the seller! Thank you! Read more Read less

Top, good experience. Very attentive and quick to respond. Product arrived in good condition. Top, good experience. Very attentive and quick to respond. Product arrived in good condition. Read more Read less

Lead time are a bit long but they VA imaging is a reliable provider that simply does what it says. Each time we needed to talk to someone, we had a proper client service with real listening and the... Lead time are a bit long but they VA imaging is a reliable provider that simply does what it says. Each time we needed to talk to someone, we had a proper client service with real listening and the will to find solutions. Read more Read less

So far, all components meet expectation, it would be great, though, if 3d models for all components were available. So far, all components meet expectation, it would be great, though, if 3d models for all components were available. Read more Read less

These people know their subject. Thanks to their help, I was able to successfully complete my machine vision project. They are competent in optics and that makes the difference. Delivery and post-d... These people know their subject. Thanks to their help, I was able to successfully complete my machine vision project. They are competent in optics and that makes the difference. Delivery and post-delivery service at the highest level. Read more Read less

Unfortunately they could not help me finding a suitable camera+lens combination for a specific application, but they even assigned a physicist to my query. Unfortunately they could not help me finding a suitable camera+lens combination for a specific application, but they even assigned a physicist to my query. Read more Read less

I contacted GeT Cameras to help out with selecting the best camera and lens solution for me. They provided great support. I ordered with express and received the products 2 days later :) I contacted GeT Cameras to help out with selecting the best camera and lens solution for me. They provided great support. I ordered with express and received the products 2 days later :) Read more Read less

Bought quite a few cameras from these guys, prices are great, service is great, delivery times of the hardware is also very nice. Bought quite a few cameras from these guys, prices are great, service is great, delivery times of the hardware is also very nice. Read more Read less

GeT Cameras in Germany made some photo's of our products to show the performance of their cameras and they looked perfect. Recently we purchased a camera with lens, and LED lights. We are not exper... GeT Cameras in Germany made some photo's of our products to show the performance of their cameras and they looked perfect. Recently we purchased a camera with lens, and LED lights. We are not experienced with machine vision but the installation worked out fine. After installation on our laboratory we were surprised again of the high quality of the photos and the versatility of this system. (options in Galaxy viewer and integration in Python. Recently we had an issue with the software and the customer support was able to give us the relevant information to fix it within one day. The next time we need a camera we will not be looking to other suppliers but contact GeT Cameras immediately. Read more Read less

I needed a replacement part for a camera - not only was it delivered almost two weeks earlier than expected, but it also arrived well packaged. I needed a replacement part for a camera - not only was it delivered almost two weeks earlier than expected, but it also arrived well packaged. Read more Read less

First I was a little bit sceptic about buying online industrial cameras. It’s a critical part for our machine. For a new product development there was a lot of price pressure. We needed a cheap cam... First I was a little bit sceptic about buying online industrial cameras. It’s a critical part for our machine. For a new product development there was a lot of price pressure. We needed a cheap camera. I called them and Caspar was providing great support. He even advised a cheaper camera than I had in mind. I was just surprised by the inhouse knowledge of get cameras about machine vision. Never expected this from a webshop. The image an built quality of the camera is also great. The camera feels and operates the same as our Basler cameras. Read more Read less

I ordered a 20MP USB3 camera including a lens 2 months ago for a datamatrix code reading application. In the beginning I was sceptic because of the low prices, but support by email was great. They ... I ordered a 20MP USB3 camera including a lens 2 months ago for a datamatrix code reading application. In the beginning I was sceptic because of the low prices, but support by email was great. They advise a lens and provided additional technical information. Unfortunately they don't offer a loan service, but I decided to try it. I had the cameras in house within 2 weeks and connection was easy. The SDK looks like the SDK from Basler so I felt directly comfortable with it. The camera and lens was a perfect match and now I'm able to read small DMC codes on large products with just a single camera. Read more Read less

We have bought a 20MP camera and lens with extension tubes to use it as a digital microscope in our lab. The support with selecting a lens was great. Connecting the USB3 camera was easy. We receive... We have bought a 20MP camera and lens with extension tubes to use it as a digital microscope in our lab. The support with selecting a lens was great. Connecting the USB3 camera was easy. We received everything on time. Read more Read less

High quality components and service! My order was handled quickly and arrived ahead of schedule. Would recommend. High quality components and service! My order was handled quickly and arrived ahead of schedule. Would recommend. Read more Read less

I bought a camera and lens. It was delivered fast. Connecting was easy using their quickstep article. The image quality is really great. I bought a camera and lens. It was delivered fast. Connecting was easy using their quickstep article. The image quality is really great. Read more Read less

Maintained a good relationship and very good communication from start to finish to purchase the item. Maintained a good relationship and very good communication from start to finish to purchase the item. Read more Read less

Needed a customized lens with fixed iris and I just needed 10 pieces. They where able to do it for just a few euro's extra per lens. Great service Needed a customized lens with fixed iris and I just needed 10 pieces. They where able to do it for just a few euro's extra per lens. Great service Read more Read less

The customer service staff was friendly, easy to approach and helped us select the appropriate products which fit our use case perfectly. The customer service staff was friendly, easy to approach and helped us select the appropriate products which fit our use case perfectly. Read more Read less

Get Cameras were extremely kind to sponsor us with some amazing equipment for our RoboCup student team, Delft Mercurians. We had no issues with the cameras, they perform as advertised and enabled u... Get Cameras were extremely kind to sponsor us with some amazing equipment for our RoboCup student team, Delft Mercurians. We had no issues with the cameras, they perform as advertised and enabled us to continue with the project and the company was extremely supportive of us overall. The customer service staff was friendly, easy to approach and helped us select the appropriate products which fit our use case perfectly. Read more Read less

Good site and perfect customer interaction. Good site and perfect customer interaction. Read more Read less

Ordered products were delivered sooner than promised, all ordered items were included in the package and we had no problems to make them work (cameras work with the attached software and with Matlab). Ordered products were delivered sooner than promised, all ordered items were included in the package and we had no problems to make them work (cameras work with the attached software and with Matlab). Read more Read less

I liked that your team helped me chose the needed equipment by my description. The items that i have ordered are exactly what i have looked for. I liked that your team helped me chose the needed equipment by my description. The items that i have ordered are exactly what i have looked for. Read more Read less

Prompt responses to our many questions. A good selection of cameras despite shortages elsewhere in the industry and we have been able to specify some of these cameras to keep projects moving forwar... Prompt responses to our many questions. A good selection of cameras despite shortages elsewhere in the industry and we have been able to specify some of these cameras to keep projects moving forward. We continue to buy regularly. Read more Read less

Reachable by phone and smooth cooperation. Invoice provided without the need for extra requesting for it. Reachable by phone and smooth cooperation. Invoice provided without the need for extra requesting for it. Read more Read less

Prompt responses to our many questions. A good selection of cameras despite shortages elsewhere in the industry and we have been able to specify some of these cameras to keep projects moving forwar... Prompt responses to our many questions. A good selection of cameras despite shortages elsewhere in the industry and we have been able to specify some of these cameras to keep projects moving forward. We continue to buy from Get-Cameras regularly. Read more Read less

The customer service is quick, friendly and helpful, shipping takes place fast and the quality of cameras and accessoires is excellent. Very useful is also the provided software, including coding e... The customer service is quick, friendly and helpful, shipping takes place fast and the quality of cameras and accessoires is excellent. Very useful is also the provided software, including coding examples to implement the cameras in our systems. Read more Read less

The customer service is quick, friendly and helpful, shipping takes place fast and the quality of cameras and accessoires is excellent. Very useful is also the provided software, including coding e... The customer service is quick, friendly and helpful, shipping takes place fast and the quality of cameras and accessoires is excellent. Very useful is also the provided software, including coding examples to implement the cameras in our systems. Read more Read less

i called them and they proposed the camera, lens and light setup. I received everything 2 days later. Tested it and it works. I didn't expect such a good image quality for the total set price. They... i called them and they proposed the camera, lens and light setup. I received everything 2 days later. Tested it and it works. I didn't expect such a good image quality for the total set price. They recommended the cheapest camera they had, but it's perfect for detecting the defects on my products. Read more Read less

We already have several of your cameras. These are for stock only. Since we are taking them into stock, that means we are happy with them. Only lead time is little bit longer. We already have several of your cameras. These are for stock only. Since we are taking them into stock, that means we are happy with them. Only lead time is little bit longer. Read more Read less

We greatly value our collaboration with VA Imaging. The German-speaking account managers always address our individual requirements and consistently find suitable solutions, even for last-minute ch... We greatly value our collaboration with VA Imaging. The German-speaking account managers always address our individual requirements and consistently find suitable solutions, even for last-minute changes. Thanks to their support and flexibility, we have always been able to implement our projects quickly and smoothly. Thank you for the excellent collaboration! Read more Read less

We are very happy with the quality of goods and services. We are very happy with the quality of goods and services. Read more Read less

The camera arrived on schedule and gives excellent images. Very good value for money. The SDK makes it very easy to acquire images into a program of my own written using C++Builder (about 2 hours p... The camera arrived on schedule and gives excellent images. Very good value for money. The SDK makes it very easy to acquire images into a program of my own written using C++Builder (about 2 hours programming). Read more Read less

I was using cameras from a German competitor, but I was not happy with the support. They contacted me and we where able to select a camera with the same sensor. I received the camera within 2 days.... I was using cameras from a German competitor, but I was not happy with the support. They contacted me and we where able to select a camera with the same sensor. I received the camera within 2 days. It took me half a day to implement their SDK into my software so it was relative easy. Read more Read less

We needed a vision camera for our project very urgently. They where able to deliver it in a few days time. They responded quick to my emails also when I needed support. They send me an article how ... We needed a vision camera for our project very urgently. They where able to deliver it in a few days time. They responded quick to my emails also when I needed support. They send me an article how to quickly install the camera and set the most important parameters. it was very helpfull and within half an hour we had a good live view image. We have also ordered the lens they advised. It provides a nice and sharp image. Read more Read less

My questions were answered very quickly. The right camera was determined quickly and the order placed immediately. Camera delivered within two days. I hope to do business again in the future! My questions were answered very quickly. The right camera was determined quickly and the order placed immediately. Camera delivered within two days. I hope to do business again in the future! Read more Read less

Great seller, good comunication, ship very fast. Great seller, good comunication, ship very fast. Read more Read less